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PacketLossIssue

Reported in a handler function for CallEvents.QualityIssuePacketLoss Packet loss can lead to missing of entire sentences, awkward pauses in the middle of a conversation or robotic voice during the call. Issue level may vary during the call. Possible reasons:

  • Network congestion.
  • Bad hardware (parts of the network infrastructure).

Props

call

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call: 

Call

Call that triggered the event

level

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level: 

QualityIssueLevel

Issue level.

packetLoss

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packetLoss: 

number

Average packet loss for 2.5 seconds.