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How to work with Live Conversations

The Live conversations section displays all active calls and chats. An administrator can join any active call or chat as a listener or a supervisor. To monitor a conversation, do the following:

  1. Log in to your Voximplant Kit account.

  2. On the left sidebar, click Live Conversations.

  3. In the main menu, select the queue you want to monitor.

  4. To join a call, click the desired call in the Live Calls column.

  5. To monitor a chat, click the desired chat in the Live Chats column.

Live Conversations

You can filter calls and chats by using the Sort by filter.