Rate this page:

How to use Reports

In the Reports section, you as an administrator can review statistics on the calls and chats processing in the Contact Center. You can monitor the calls/chats ratio, load distribution, and the total number of handled calls and chats.

To review the report, do the following:

  1. Log in to your Voximplant Kit account.

  2. On the left sidebar, click Reports.

  3. In the Overview window, you can review required reports on 3 main dashboards.

Calls and Messaging

In the Inbound calls vs conversations section, you can review the percentage ratio of calls and conversations within the selected period of time.

Inbound calls vs conversations

In the Busiest time section, you can review and analyze periods of high and low call and conversation volumes.

Busiest time

Calls

In the Total calls section, you can review the total number of calls within the selected time period.

Total calls

Messaging

In the New chat by channel section, you can review the number of inbound conversations for all or a particular channel.

Channels

You can specify not only the time period but also a queue to review a report.